退款政策

退款政策

  1. 10日鑑賞期: 我們為您提供了一個10日的“鑑賞期”(請注意,這不是試用期)。在這10天內,您可以無條件退換貨,包括假日。在這段時間內,我們鼓勵您充分檢查您的購買,以確保您滿意。

    商品檢查: 在每個商品出貨之前,我們將對商品進行攝影檢查,以確保產品品質和完整性。這意味著您可以放心選購,並且在收到商品後,如果發現任何問題,請立即聯繫我們。

    訂製服務: 對於訂製的服務,我們可以提供契約,以保證雙方的權益。請在購買訂製服務時,與我們的客戶服務團隊聯絡以獲得更多信息。

    退換貨流程: 如果您在10日鑑賞期內決定退換貨,請確保以下步驟:

    1. 保留發票和商品的原包裝。
    2. 使用原購買途徑申請退換貨。

    不得退換貨的情況:

    • 如果皮件已經拆封使用,除非有品質問題,將無法退換貨。
    • 私人訂製的皮件不得退換貨。

    商品狀態: 退回的商品必須保持原樣,包括皮件本身、外包裝、保證書、緞帶和條碼標籤。商品不得有任何髒污、損壞或缺件,否則將影響您的退貨權益。

    運費扣除: 如果退貨是因為非皮件的品質問題,我們將在退款時扣除產品的來回運費。

    請注意,10日鑑賞期不同於試用期。如果您在收到皮件後檢視時發現任何不滿意之處,請不要使用該商品,並依照我們的退換貨規定辦理退換貨。


客戶滿意保證

  1. 皮件皆有CITES進口文件供查詢,並可供國內顧客出入海關使用。
  2. 90日產品免費保固。
  3. 提供最高10日產品鑑賞期包含例假日,此為鑑賞期,非試用期。
  4. 皮革如實敘述保證,若有造假十倍賠償。

退貨地址

  • 退貨地址:台灣 台南市中西區民權路二段36號
  • 電話:+886-06-2219357
  • 收件公司:福寶鱷魚工坊有限公司
  • 收件人:陳威宗

 

Returns

10-day return policy:

We offer a 10-day "return policy" (please note that this is not a trial period). During these 10 days, you can return or exchange your purchase for any reason, including holidays. During this time, we encourage you to fully inspect your purchase to ensure your satisfaction.

Product inspection:

Before each product is shipped, we will conduct a photographic inspection to ensure product quality and integrity. This means you can shop with confidence, and if you find any problems with your product after receiving it, please contact us immediately.

Customization services:

For customized services, we can provide a contract to protect the rights of both parties. Please contact our customer service team for more information when purchasing customized services.

Return and exchange process:

If you decide to return or exchange your purchase within the 10-day return policy, please ensure the following steps:

  • Keep the invoice and the original packaging of the product.
  • Apply for a return or exchange through the original purchase channel.

Products that cannot be returned or exchanged:

  • Products that have been opened and used cannot be returned or exchanged, unless they have quality problems.
  • Privately customized products cannot be returned or exchanged.

Product condition:

Returned products must be in their original condition, including the product itself, packaging, warranty card, ribbon, and barcode label. The product must not have any dirt, damage, or missing parts, otherwise it will affect your refund rights.

Shipping costs deduction:

If the return is due to a non-product quality issue, we will deduct the product's round-trip shipping costs when refunding.

Please note that the 10-day return policy is different from a trial period. If you find anything you are not satisfied with when inspecting the product after receiving it, please do not use the product and process the return or exchange according to our return policy.


Express air shipping
To return your product, you should mail your product to this address: No.36 , Sec 2, Minquan Rd, TAINAN , TAIWAN(R.O.C) zip code700007

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.